Terms of Service

The website www.bodybuddies.com.au and the associated applications (“Site”) is owned and operated by Body Buddies Pty Ltd (ABN 69 412 784 780) (t/as and referred as Body Buddies, “we”, “us”).

In order to make a purchase through the website, you will be asked to provide your personal details. Customers must provide their real name, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and guarantee that the payment details you provide on ordering are both valid, and correct, and you confirm that you are the person referred to in the billing information provided. We reserve the right to request proof of ID, address, and banking details before processing your order.

All of our personal information submitted and required for purchase is governed by our Privacy Policy.

Prices shown on the website are in AUD and are inclusive of GST at the applicable rate. The AUD price of a product displayed on the website at the time the order is accepted and will be honored. Prices can be changed to USD or other currencies in the top right-hand corner for International Customers and these prices displayed on the website at the time will be accepted and also honoured.

All orders are subject to availability and acceptance.

It is the responsibility of the purchaser to ensure the goods can be signed for on delivery. We will not leave goods unattended. If you are not present to sign for the goods an Australian post card will be left in order for you to collect the goods from your local post office.

Due to international licensing agreements we are unable to provide items ordered where we believe that an order will result in the resale of these items. In this event, we have the right to cancel this order at our discretion and will refund the order in its entirety.

Once you have made your order has been placed, you will receive an email acknowledgement of your order. This is merely an acceptance of your order, not a confirmation we have received it. 

Acceptance of your order and completion of the contract between you and Body Buddies will be finalised when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Melbourne, Australia and the language of the contract is English.

We reserve the right not to accept your order if we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions.

We may also refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our discretion. We will not be liable to you, or any third party by reason of our withdrawing any merchandise from the website, removing or editing content on the website; refusing to process a transaction or suspending any transaction after processing has begun.

Goods will be delivered in approximately 15-30 postal working days for international orders. Upon arrival in the destination country the parcels are distributed by the local postal services. Please note that occasionally customs inspections may also delay delivery by a few days.

If your order has not been delivered within the specified times please contact Body Buddies online via email info@bodybuddies.com.au to obtain your postal reference number. 

Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”.

There are several Payment Methods available. Payment can be made by Paypal, Visa, MasterCard, Afterpay or American Express. Payment will be debited and cleared from your account upon dispatch of your order by Body Buddies. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Body Buddies, we will not be liable for any delay or non-delivery.

To help ensure that your shopping experience is safe, simple and secure Body Buddies uses Secure Socket Layer (SSL) technology.

Our online ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to bodybuddies.com.au.

Terms & Conditions operate according to the Body Buddies “Conditions of Purchase” with the following exceptions:

  1. Body Buddies Mail Order only accepts credit card transactions.
  2. Customers must pay for postage to send item/s back to mail order centre on “exchange/faulty item” purchases
  3. Customers must report an exchange or faulty item within 30 days since purchase.
  4. All Mail Orders will be delivered to customers within 5-10 days of the customer placing the order. Mail Order cannot guarantee delivery timeframes to customers.
  5. Free shipping Australia wide is available on all orders over $100. 
  6. Body Buddies does not accept any responsibility for duty taxes which may be incurred for mail order deliveries to International Orders

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal or state regulations, rules or laws; (d) to infringe upon or violate our intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any malicious code; (h) to collect or track the personal information of others; (i) to spam, phis, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security feature of the website. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website. You may not use this website for any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

All rights reserved. Copyright Act 1968 (Cth), this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Body Buddies.

Body Buddies website has “content” which is defined as graphics, text, photographs, videos or text on this website. This content, including third party trademarks, designs and related intellectual property rights are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Body Buddies and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

We may include links on this website to other websites, or resources operated by parties other than Body Buddies.

Third-party websites may not be affiliated with us. We are not responsible for the content or accuracy of any of these websites and we do not warrant and will not have any liability or responsibility for any third-party materials or websites. This includes any advertising, products or other materials or services on or available from such websites or resources. 

We are not liable for any damage, loss or offence caused, in connection with any content, goods, services purchases, resources or any other transaction on such external websites.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

If there is a failure of us to exercise or enforce any right to provisions of these Terms of Service, you acknowledge that this shall not constitute a waiver of such right or provision. We do not waive our right to take action if you commit the same breach again. 

The terms of Service and any policies or operating rules posted byu us on this site constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether or oral or written between you and us. 

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Australia and the relevant courts of Australia will have exclusive jurisdiction.

In Australia, there are certain rights under law you have: 

  1. That any products you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this website; and
  2. Certain remedies if a product is defective.

In addition to these rights, Body Buddies will offer the right to exchange orders or receive a return & full refund on orders 30 days since the date of purchase.