RETURNS & EXCHANGE POLICY
In addition to your statutory rights, BODY BUDDIES gladly offers the ability to return your items within 30 days of the date of purchase (or within 30 days of receiving the order for online purchases). All items must be in their original condition and original packaging to qualify for return.
Please note: Shipping costs of already dispatched orders are non-refundable.
This policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning:
FULL PRICE ITEMS: Items purchased at full price are eligible for exchange, gift card or refund to the amount equal to the purchase price of the returned item/s.
FAULTY ITEMS: If you feel your item is faulty or damaged in packaging, please contact info@bodybuddies.com.au. You will be eligible for an exchange of products.
RETURN LOCATIONS
PURCHASED ONLINE AT BODYBUDDIES.COM.AU
You can return your Body Buddies online purchase via post, following the below instructions:
Please contact info@bodybuddies.com.au
You will need to include your original receipt with your return. We recommend you also send pictures of your products as proof of damage in original packaging if your item is faulty.
We recommend items are returned to us via registered Australia Post to ensure that they are insured during transit. Body Buddies is not responsible for items in transit.
All postage expenses for change of mind returns will be at customer expense.
