Returns & Exchange
ORDER PROCESSING TIME
We aim to dispatch all orders within 3-7 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
You will receive a tracking number once your order has been shipped.
SHIPPING WITHIN AUSTRALIA
Goods ordered online will be delivered within approximately 5-14 working days. Free shipping Australia wide is available on all orders over $100.
Orders will be shipped via Australia Post and the shipping charges will be based on the weight category of your purchase and location you are requiring shipping to.
You will receive a tracking number via email once your order has been posted.
IMPORTANT: As part of our delivery options customers can choose express shipping or normal postage.
SHIPPING INTERNATIONAL DELIVERIES
Goods ordered online will be delivered to Overseas locations will be shipped with Australia Post
Parcels will be distributed by DHL International and will take somewhere between 14-30 days depending on location.
TRACKING YOUR ORDER
All parcels are trackable and you will receive an email with your tracking number once we ship the parcel.
Email email@example.com for extra inquiries.
RETURNS & EXCHANGE POLICY
In addition to your statutory rights, BODY BUDDIES PTY LTD gladly offers the ability to return your items within 30 days of the date of purchase (or within 30 days of receiving the order for online purchases). All items must be in their original condition and original packaging to qualify for return.
Please note: Shipping costs of already dispatched orders are non-refundable.
This policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning:
FULL PRICE ITEMS: Items purchased at full price are eligible for exchange, gift card or refund to the amount equal to the purchase price of the returned item/s.
FAULTY ITEMS: If you feel your item is faulty or damaged in packaging, please contact firstname.lastname@example.org. You will be eligible for an exchange of products.
PURCHASED ONLINE AT BODYBUDDIES.COM.AU
You can return your Body Buddies online purchase via post, following the below instructions:
Please contact email@example.com
You will need to include your original receipt with your return. We recommend you also send pictures of your products as proof of damage in original packaging if your item is faulty.
We recommend items are returned to us via registered Australia Post to ensure that they are insured during transit. Body Buddies is not responsible for items in transit.
All postage expenses for change of mind returns will be at customer expense.